If, unfortunately, some of the products in your order do not meet your expectations, only the damaged or missing products will be replaced within 14 working days of receipt of the parcel.
The customer must send photos of the damaged products and the shipping box by email to contact@martinecosmetics.com, quoting their order number.
The cost of returning the goods shall be borne exclusively by the customer.
Goods must be returned to us in new, unused and unused condition, failing which a refund will not be made.
Packages will not be accepted if the sender cannot be identified (surname, first name, address, order number).
Returned parcels take between 5 and 10 working days to be delivered to us once they have been deposited. We advise you to keep your tracking numbers safe.
Once you have received your parcel, allow a few days for it to be processed. You will receive an email to let you know when the refund has been approved and processed.
No returns will be accepted for personalised orders. Because the item has been created for you, with your requirements and colours in mind.
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